Kable Media Services, Inc. has emphasized teamwork combined with technological innovation since we launched our Subscription Fulfillment division in 1971.
Today, teamwork is the cornerstone of our operation. Every client has a Service Team, a group of multi-skilled workers, who serve as an extension of your office. The advantages are obvious. You have more control, flexibility, and the kind of individual attention that your business and customers deserve.
We open, batch and process incoming mail daily. We deposit money daily. We update Customer Product/Master files daily. We produce pick-n-pack labels daily.
The daily difference isn't important unless you want to make a management decision based upon "real time" financial figures or order information. It isn't important unless your customers expect fast and accurate service--the cornerstone of today's catalog industry. Then you'll appreciate what makes Kable Media Services, Inc. different from other fulfillment companies. Daily processing, depositing and file updates, and on-line telephone operators taking orders, serving your customers--in short--serving you.
A highly experienced group of Customer Service Representatives (CSR's) answers inbound subscription and product fulfillment telephone calls. This group also responds to customer service e-mails, and handles written customer service inquiries received via mail. A strong emphasis is placed on providing prompt, accurate, and thorough responses to customer inquiries. Skills-based call routing is used to align CSR's with specific clients, and with specific types of calls. All of our CSR's are cross-trained which provides us with greater flexibility to shift resources as necessary to effectively manage fluctuations in volume.
Each CSR receives comprehensive technical and client specific training on a regular basis. All new hires participate in an extensive training program that is conducted in a controlled learning environment. Additionally, we encourage our new and existing clients to come on site as necessary to provide specific customer service training for our staff.
Our Quality Assurance team uses an eQuality software package from Witness Systems to monitor and evaluate recorded telephone calls. Quality assurance audits are scheduled weekly for every CSR and focused feedback is provided. The leadership team routinely conducts proficiency exams to test CSR job knowledge.
Our commitment to providing superior customer service is supported by the many compliments we have received from our clients. For example, "I just wanted to let you know what a terrific job your customer service department is doing for us", and "We appreciate the level of professionalism you have displayed on our behalf."
Whether you are looking for a full service fulfillment company, or somebody to help with your specific fulfillment customer service needs, we can help.
Experienced Account Executives provide your direct link to our services. They also supervise the complexities of your daily fulfillment needs, such as designing the systems for multiple billing runs, tracking sources and test splits, and much more.
They can even change your renewal and invoice blurb copy at a moment's notice with no programmer intervention, no delay and no additional charge.
Because Kable Media Services, Inc. consulted with industry specialists while creating our report packages, they give you the type of detail needed to control circulation, finance, marketing and distribution. Reports are concise, easy to read and absolutely current.
You get the same experience and assistance with ABC/BPA auditing. You'll receive a completed report, in paragraph or floppy disk form, long before audit day. That level of performance continues through the auditor's visit, as we provide all the information required to support validated audits and assist with any special requests.
Kable Media Services, Inc. offers a service where an experienced staff will act as advisor and developer for marketing and promotional strategies for your direct mail campaigns, renewal and billing efforts, and Tip-on renewal and billing efforts.
We will assist you in managing your publication and provide you with the forecasting of reports, budgeting, analyses of direct mailings, renewals, billings and more. Our Circulation SuperStoreSM will take it even one step further and conduct circulation modeling on behalf of our clients. The result of accurate predictions means greater profit, and Magazine Publishing Model for Windows can help you get there. The Circulation SuperStoreSM now offers this unique product and can assist you with initializing the model, entering assumptions, updating and analysis.
With Kable's vast experience and resources, you can expect added value. Our ultimate goal is to see your circulation grow. Let Kable's Circulation SuperStoreSM become your partner in this endeavor. . . Call (815) 734-5961 or email: mbardell@kable.com.
Would you like to respond to subscribers in a matter of days, not weeks? With MAGA-FILL®, Kable's express issue delivery program, waiting "6 to 8 weeks for delivery" is unheard of. We put the issue in the mail within 3 to 5 working days of your request. And, we'll enclose a letter or premium with the issue. Your expedited issue arrives in days, not weeks, capitalizing on subscriber interest while it's hot. With MAGA-FILL®, pay-up percentages improve--so does your response--and you gain subscribers.
It makes perfect sense. In a world where cataloguers can deliver their goods practically overnight, a fast response is expected. Kable helps you meet the demands of an exploding industry where fast action equals success--and anything less is simply unacceptable.
Contact your Account Executive for more information.
Kable Fulfillment Services, Inc.SM now offers a comprehensive reader service program. We provide the best direct response resources and technology that are available for a results-oriented promotion campaign--and all within a database environment. Kable's integrated database system gives you the capability to access all of your demographic data through one universal Buyer Name/Address.
Contact your Account Executive for more information.
K-dataSM, Kable Media Services, Inc.'s integrated database system, takes the best features of your existing fulfillment system and transforms them into a single relational database.
Customer information is the key to targeted, yet integrated marketing, better customer service and increased business. K-dataSM helps you achieve that with virtually limitless multi-buyer control, demographic capacity and flexibility. You decide when, where and what information to capture--and how to use it.
K-dataSM also integrates your business. One name and address for all your interests-- magazine, products, reader service, etc.
K-data'sSM present and planned capabilities cover all the fulfillment bases: Consumer and Trade Subscription Fulfillment, Product/Premium Fulfillment, Reader Service, Associations and Membership, and Conferencing service. Our sales team can help you decide if K-dataSM is the right circulation solution for your business.
Because Kable Media Services, Inc. offers so many services in one location, you save time and money.
For example, our Graphic Services staff can help you with creative ideas through typesetting to your final printed piece; direct mail, reply cards and forms. All those services are available here, from our experienced and talented staff.
When the Kable Media Services, Inc. design team creates your piece to Kable Media Services, Inc. specifications, we guarantee that it will process quickly, smoothly and efficiently through our scanning equipment.
In-House Forms Design and Printing, and even on-site warehousing. Kable Media Services, Inc. offers all this so you save time and money.
We provide warehousing space so your materials are easily reached by the Printshop and Lettershop staff, and your Account Executive. Materials aren't lost or damaged in transit. Instead, centralization conserves materials, prevents problems and increases your control.
When you use Kable Media Services, Inc.'s warehousing, you get a monthly inventory report showing stock received and used. And you determine the reorder point. When stock reaches that level, our automated inventory system reminds you to reorder.
Kable Media Services, Inc.'s in-house Lettershop offers you more that just streamlined operations and greater control. We're a full-service lettershop that can mail double and single postcards, letter mail, self-mailers, and direct mail, 24 hours a day. These services include everything from bursting through label and stamp affixing to zip sorting.
Your savings won't end there. You receive the maximum postal discounts available for your mail type, when Kable Media Services, Inc. presorts your First, Second, and Third Class mail. We also offer bar-coding, commingling and other services designed to speed your delivery and help you mail effectively and efficiently.
When K-NetSM links your operation to our systems, any information you require about your fulfillment activities is just a keystroke away. You can instantly access your customer files, marketing data, source information, test results and reports on an up-to-the-second basis, under full security.
With integrated Report Writer and Select Modules, which are user-friendly, K-dataSM, our database system, can put demographics, multi-product data--virtually any information you choose--at your fingertips. Kable Media Services, Inc. understands that information is the center of your business. We help you control, collect and use your information not only to survive in this business--but also to prosper.
For more information on how teaming up with Kable Media Services, Inc. can help meet (and exceed) your goals, write, phone, fax or send us an E-Mail today.
Kable Square
Mount Morris, IL 61054-1473
Phone: 800-800-7451
E-mail: info@kable.com
