Kable Product Services, Inc., embraces a tried and proven "Team" operating environment for receipt of mail, order preparation, data input, customer service and account management. Team processing enables staff to become familiar with your specific polices and handling procedures, bringing improved productivity, consistent customized processing and better quality control. It is this structure that allows Kable to function as an extension of our customers' fulfillment and marketing department to be a partner in managing products programs.

In an era where the average tenure of an employee is eighteen months, our employee average is nine years, with the management staff averaging approximately 20 years in the industry. This loyalty can be attributed to our solid Midwestern work ethic, but also our clear understanding of who we are as a company and what we expect from our employees - total dedication to the goals and standards established by our clients. We have the experience and dedication to provide world-class service to you and your customers!

The front-end processing unit is where customer service begins. The receipt of mail provides the first opportunity to properly serve our clients' customers. By successfully handling customer needs, we in turn satisfy client needs. The front-end unit operates on the 'same day processing philosophy', meaning our goal is to process orders the day of receipt. When this is not possible, we give priority to mail with an older date received. We pride ourselves in meeting our client's service level standards.

We know that exceeding your customer's expectations is the best way to ensure repeat business. Each of our customer service representatives (CSRs) undergoes an extensive training program - one that continues throughout his or her career. Our highly experienced CSR's skillfully answer inbound calls and respond to customer E-mails promptly, accurately, and thoroughly. A sales-oriented telephone staff will do more than take orders. They can increase sales with cross-sells and up-sells of related products while your customers are on the line and ready to purchase.

The relationship between a client and their assigned account manager is critical for a mutually successful relationship. For our clients, the account manager is their point of contact for practically every phase of the fulfillment process. Your account manager coordinates business activities to ensure all business obligations are met.

The technical staff of Kable Product Services will support you, too, by creating and housing your web store.

We are eager to learn about your needs. Contact Kable Product Services, Inc. for additional information.